Customer Reviews & News Coverage

We are dedicated to keeping families comfortable throughout every season. Our reputation has become well-known throughout the Southeastern Connecticut and Southwestern Rhode Island areas for its accuracy, promptness, and reliability. If you’d like to schedule service with our amazing team of technicians or plumbers, contact us today.

Take a look at some of the testimonials and media coverage below to see what our community is saying about us. In addition, feel free to write your own review or recommendation on our Facebook, Google, and Yelp pages.

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What Our Customers Are Saying:

“Densmore Oil provided plumbing services to fix our shower head when it ripped apart from the wall and was leaking. They repaired the break quickly and efficiently and were very courteous and professional. I would highly recommend Densmore Oil for plumbing services.” —Alexis W

“Have been a customer for 39 years. They have kept my business because they do the best job they can and standby service given. They maintain a set of core values that was established by Ray Densmore, nurtured by Mark and now upheld by Jamie. They understand commitment to quality and I can think of no else I would rather have helping me take care of the ones I love. Without any hesitation you should choose Densmore to be your heating-A/C service provider.” —Henry B.

“We have been Densmore customers for 48 years. They were always on top of any issue we ever had, and they never let us run out of oil. From the office staff to the technicians to the company owners they are the best in the business.” —Raymond A.

“Densmore has provided 30 years of service and never have I been displeased. Yesterday, the technician asked a number of questions about how it was running and I told him of the increasing noise. He found that the burner motor was on its way out. I authorized him to replace it and now my furnace is purring. Thank you!” —Lynn K.

“Top-notch service department and always quick for oil deliveries. I have had them for several years and have never had any problems. When you call Densmore the nice ladies on the other end of the phone are always very helpful and knowledgeable of my needs!” —Chris W.

“The entire team at Densmore Oil is professional and incredibly knowledgeable about the oil industry. Thank you for all you do for your customers.” —Michael S.

“We all have to work together. Densmore Oil gets it. They do a bunch of other stuff [for the community] they don’t talk about, but they’re always looking out for people in need. Thank you!!!” —Mary H.

“We like the Phenomenal Aire! No issues and it is a great selling point to what we have done to add another layer of protection to our patients and staff.” —Vince A. (Health Care Professional and Business owner)

“I’ve been very happy with Densmore Oil for over 25 years.” —Daryl B.

“Reliable service and Reasonable prices” —Deborah D.

“Had Densmore Oil for 42 years in our last home, Just moved and we are staying with Densmore!!! Best customer service!!” —Chrystal K.

“Densmore Oil did our [ductless air conditioning] installation. They did a great job. The load calculation is spot on.” —David S.

“We became familiar with the Densmore Oil Delivery Service the 8 months we lived in an New England AirBnb during the height of the Covid-19 pandemic. We were impressed by the automaticity of the service, efficiency of the drivers and the great boiler they maintained in the home. So when we bought a house closer to New London, we decided to patronize this excellent business. They participate in community in beneficial ways, donating time and goods to those in need. The technicians are articulate and top-notch. We took out the maintenance contract and were never charged for the labor and fair prices on the material used (the copper piping to the boiler needed to be changed to accommodate the tankless water heating needs). The job was done quickly and we’ve never run out of hot water ever again. We had a major power glitch and they never charged for a visit to show us the emergency switch (which hubby had distractedly forgotten). Densmore is a dependable, economical and reliable service with excellent customer care relations and attention to all business needs, We’re glad to have them as our go to oil provider & boiler servicer. They’re not at the bottom tier in pricing, but you get what you pay for in aces!.” —Jeff and Sue

“I got stuck in a situation with my new house where the boiler went within the first couple months. I turned to Densmore to help me out and they were fair, professional, dependable, and helped me through the entire process. I loved working with them so much that I had them do a new boiler for my rental property as well. I would highly recommend them.” —Ryan O., Mystic, CT

“The Teams at Densmore Oil are fantastic! Office staff, heating team and plumbing team, Oil delivery team – we have used them on all our properties for regular maintenance as well as new projects. They are consistently both professional and thorough in every interaction. We have had emergency calls from our tenants and the Densmore Team has always responded quickly and taken the time to explain whatever the heating and/or plumbing repair that was needed. We are grateful to have you as our heating and plumbing company!” —The Barnes Family A. B.

“Came home and no heat. Called Densmore and two hours later they had installed a new circulator pump and the heat was back on. It’s hard to find service like this anywhere these days. These guys are top notch all the way. Price had a discount and was very reasonable. I would highly recommend them.” — William R.

“We chose Densmore’s full-service plan because of all the convenience that plan offers. It is a no brainer. We received professional service in servicing the heating equipment and professional delivery service. Having access to Bugbee plumbing is a great thing as well. In this day and age when it is harder to get someone in the trades to come to your house, this plan is worth it.” — Pete

“I was having a horrible time with my former provider when my daughter and son-in-law recommended Densmore. Best move I’ve recently made. They responded and arrived when stated. Their customer service is also excellent. I could not be happier!” — Joan C.

“We have been using Densmore since we bought our house in 2019 for oil fills. We looked for a highly rated company that gave back to the community and they were it. Recently they installed/upgraded our boiler system and they were great. I requested an estimate, Geoff came out, answered all my questions and was not pushy! He made his recommendations based off my questions/existing setup and I did not feel pressured towards any system. The installers (I wish I could remember their names) were polite, friendly, and worked around me since I work from home. They answered every question I had patiently and cleaned up after themselves. I could tell they enjoyed their job because the whole time they were here, they joked and had a great attitude and overall seemed happy. I plan on continuing using Densmore and will continue to recommend them to everyone I know. Thanks Densmore, for what you do and please acknowledge the installers I had. They really did a great job!” — Anjin L.

“My living room radiator started leaking, I called Densmore, and they sent out a serviceman the next morning. He had the problem fixed in under an hour and the bill was very reasonable. I appreciate the prompt, courteous service.” — Tom N.

“We had a routine boiler check the other day, and the guys did a great job, as well as being very friendly and polite.” — Brian R.

“After 26 years, I needed to replace my household heating and cooling system (oil forced hot air and central AC). I called several area companies collected quotes and decided to work with Densmore. The team was very professional, and easy to work with. All of my questions were answered and my quote outlined all services and installation process. My install was completed timely, the install crew was efficient, explained my new system to me without hesitation. Thank you Densmore team I am enjoying my new AC!” — Lynette W.

“I’ve used Bugbee Plumbing for years, and they are part of Densmore now. Densmore repaired my main air conditioner within 2 days of calling them, and I contracted with them to replace one of my air conditioners. They were straightforward and practical in recommending a replacement unit, and the price was much better than a quote from another company two years ago. They also handle heating and have a cleaner oil. I am very pleased with Densmore! A+++” — Deborah K.

“Densmore Oil has been delivering oil and servicing my burner and AC for 12 years now. They are fair and reasonable and their service technicians are knowledgeable, polite and respectful. Would highly recommend Densmore Oil to anyone in need of oil delivery and burner/AC service provider.” — Carmen J.

“Densmore provided an amazing experience from start to finish! Geoff organized the entire replacement of my boiler in a professional and timely manner. His crew was exceptional and everything went like clockwork. They we’re able to complete the service in one day. I was so thankful as 2 other local companies were unable to accommodate my leaking boiler. I have great confidence in Densmore Oil Co and thank them for their excellent service!” — JoAnne T.

“Always responsive, friendly, customer focused. We’ve been a Densmore customer for 25 years, and Bugbee Plumbing’s merger with them is great news. A good company, local, woman owned!” — Elizabeth S.

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